Honest answers, no fine print.

Nothing. It's free for homeowners — free to browse, free to message a pro, no account needed to look. We don't take a cut of the work you hire them for, and we never sell your details as a lead.

Directly between you and the pro you hire. Werkza connects you; the work and the payment are between the two of you. Always agree on price up front and ask for a receipt.

Most pros reply within an hour during business hours. If one is slow, message a few — that's the point. The platform shows you fast-responder badges so you know who tends to reply quickly.

Talk to the pro first — most no-shows are honest scheduling mix-ups. If it's a pattern, email us. Repeat offenders get removed from the directory.

Talk to the pro first. Most things sort out fast. If they can't make it right, email us and we'll follow up. Being straight with you: we don't process the payment, so we can't refund it — that's between you and the pro. What we can do is remove a pro who keeps letting homeowners down, and we do.

No. Your phone number stays private until you choose to share it. Pros only reach you via Werkza messaging until you give them your contact info.

$0 during the launch period. After that, a flat $200/month membership. No per-lead fees, no commission on jobs, no "pay to message" wall.

No. Never. You charge the homeowner whatever you want, however you want — cash, check, bank transfer, your own card terminal. Werkza is the connector; the money is yours.

Not our concern — you and the homeowner sort that out directly, the way you would with any other customer. Since we don't take a cut, there's nothing to credit back.

License verified means we checked the trade license with New Jersey. Verified business means we confirmed they're a registered NJ business. Insured means we've seen a current certificate of insurance. Each badge only shows once we've actually confirmed that thing for that pro — and none of them can be bought.

Yes. Every reply is free. During the launch period everything is free; after that, membership keeps your unlimited messaging (and unlocks area broadcasts as we roll them out).

A feature we're building: you'll be able to send a single message to homeowners in your service area — a holiday promo, a new service, an open spot tomorrow — limited to one per week so it stays useful. It's not live yet; it lands after launch.

A pro can list a storefront as soon as they sign up — but their badges stay off until we've actually checked each thing. We verify their trade license against New Jersey's records (for trades that need one), confirm they're a registered NJ business, and review a current certificate of insurance. Each badge appears only once that check clears — so a pro with the badges has been through it, and you can see exactly what's confirmed on their profile before you message anyone.

No. Ranking is merit-based and reviews can't be removed by pros. We don't take payment for placement.

We watch reviews and complaints. Repeat patterns — no-shows, low ratings, license lapse — get the pro removed from the directory.

Your account is yours. You can change your email or phone, sign out anywhere, and delete your account entirely from the Account page.