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Werkza Support A real person · New Jersey
Hi — my pro had to reschedule twice and now isn’t replying. What are my options?
That’s frustrating — sorry. Message a couple of other pros so you’re not stuck waiting (replies are free), and if this keeps happening with the same pro, tell us. Repeat no-shows lose their listing. — M.

A job isn’t going well

Talk to your pro first — most things sort out fast. If you can’t reach them or it isn’t resolved, email us. We read every one of these ourselves, and a pro who keeps letting homeowners down loses their listing.

Open my conversations

Payment question

Payments go directly between you and the pro you hired — Werkza doesn’t process money. For an invoice or receipt question, talk to your pro first; for anything we can help with, email us.

Email support

Safety concern

If you’re in danger, call 911 first. Then tell us — we take it seriously, investigate every report, and remove pros who don’t meet the bar.

Report a safety issue

Something else

Login trouble, account question, feature request — anything at all. We’re a small team and we read every note.

Check the FAQ

In danger? Call 911 first. Then email safety@werkza.com — every report is investigated.